Process
The problem
The current way for students and residents in the New Paltz area to reserve tickets for the planetarium on campus is far from user friendly. The website itself is difficult to find, and once you get there it is "bare bones" and the design/layout is outdated. There is also no reminder system in place, you just get a single email right when you reserve the ticket.
Research
This became a group project to create an app that solves all of these problems. I was the head UX designer of the group, but of course all team members contributed to all parts of the design. We began our research by sending out a survey asking students and New Paltz residents questions regarding the campus' planetarium and astronomy in general. We learned that many people did not know about the astronomy events on campus, but that they'd like to attend them now that they know. So, we were heavily focused on making promotion and ticket reservation easily accessible.
We also went to a show at the planetarium to understand the process of reserving a ticket, the email system, and the process of checking in the night of the show. We also analyzed a few different astronomy-related and ticket booking apps. Then, we did the usual initial steps in the design process using what we had learned; affinity diagrams, flowcharts, sketches, wireframes, etc.
Card sort
Information Architecture
Process flowchart
Wireframe sketches
Home page
Create Account/Log in pop up
Events
Selecting tickets
Tickets bought
Calendar month view
Calendar week view
Add events to calendar
Stargazing landing page
Stargazing search
Activate AR mode
AR Mode
Profile
Profile settings
(Some) Wireframes
App Design
UI Design Documentation
